Patient experience
At Staten Island University Hospital, we pride ourselves on service excellence and are committed to fostering a culture of patient-centered care in partnership with you, your family and health care team. As a partner, your experience and point of view matter.
If you have an issue or concern you’d like to discuss, please contact our Office of Patient and Customer Experience at (718) 226-8851.
If hospital staff cannot resolve an issue, you may contact New York State Department of Health by mail or phone:
New York State Department of Health Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
Phone: (800) 804-5447
Email: [email protected]
You also can at The Joint Commission’s Office of Quality and Patient Safety.
To mail or fax a complaint, print a Quality Incident Report from The Joint Commission’s website.
Office of Quality and Patient Safety
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
Email: [email protected]